1. 14-Day Refund Eligibility
Direct purchases from Weds.to may be eligible for a refund when requested within fourteen (14) calendar days from the initial transaction date, subject to the exclusions below.
All financial transactions are processed by our authorized Merchant of Record, Lemon Squeezy, LLC. Approved refunds are returned to the original payment method.
To request a refund, contact hello@weds.to with your order number and purchase email within the eligibility window.
2. Refund Exclusions & Third-Party Orders
A refund is not available if any of the following applies:
(a) The designated wedding event date has already passed; (b) a custom top-level domain has been provisioned; or (c) live guest RSVPs have already been recorded. These exclusions apply to refund requests made within the 14-day window.
Refund requests are reviewed against the transaction date and website provisioning records. An activation code may be revoked when a refund is approved.
If your access code or design package was purchased through an external seller, independent designer, or marketplace (such as an external designer or wedding agency) rather than directly on weds.to:
- All billing inquiries, refund requests, and charge issues must be directed to that originating seller in accordance with their respective storefront policies.
- Weds.to is an independent platform and possesses zero authority or capability to process direct cash refunds for financial transactions executed through outside third-party marketplaces.
3. Processing & Service Issues
A technical issue or outage does not by itself remove eligibility within the 14-day window; requests remain subject to the stated exclusions.
Weds.to reviews timely refund requests using payment and provisioning records and will communicate the decision to the purchaser.
If a refund is approved, Lemon Squeezy returns funds to the original payment method. Processing times depend on the payment provider.
A. Service support
Contact hello@weds.to if your website is unavailable or you need help with a purchase. A support request does not extend the refund eligibility window.
4. Accidental Duplicate Purchases
In the flurry of wedding planning, a couple, partner, or well-wishing family member may accidentally purchase a duplicate website or upgrade.
- 48-Hour Grace Window: If you accidentally place duplicate orders for the same wedding within forty-eight (48) hours, please notify our support team immediately.
- Immediate Reversal: Upon verifying that the duplicate license has not been utilized for a second wedding, we will immediately void the extraneous charge and refund 100% of the duplicate transaction.
5. Payment Disputes
If something is wrong with your order, please email hello@weds.to first. Most problems can be fixed quickly, and a refund through us is faster than a bank dispute.
If a chargeback or payment dispute is filed, access to the website covered by that payment may be paused while the dispute is open, and ends if the payment is reversed. We share the order and delivery records with Lemon Squeezy and the card issuer so they can review the dispute.
Nothing in this policy limits any rights you have under the consumer protection laws of your country.
6. Billing Support Protocols
To submit an inquiry regarding an unredeemed voucher cancellation, duplicate transaction, or service credit:
- Email
hello@weds.towith the subject line"Billing Inquiry - [Your Order Number]". - Include your order receipt, purchase email address, and your unredeemed activation code or details of the duplicate order.
- Our billing desk reviews requests against server transaction logs and aims to reply within 2 business days.
When an authorized cancellation or duplicate order reversal is processed, Lemon Squeezy transmits the refund credit directly back to your original payment method (Credit Card, Debit Card, Apple Pay, Google Pay, or PayPal). Funds typically appear on your account statement within 3 to 7 business days.
Need help with an order or voucher inquiry?
Our billing support desk is on standby to resolve order inquiries, duplicate transactions, or redemption questions within hours.