Concierge & Support Desk
We're here to help make your wedding effortless.
Whether you need design advice, help setting up your signature link, or wish to explore an agency partnership, our concierge team is on standby to assist you.
Direct Channels
Specialized desks for every inquiry.
Prefer email? Reach out to our specialized desks directly. We monitor our channels continuously across timezones.
Couple Concierge & General Inquirieshello@weds.toGeneral advice, feedback, and celebration questions
Technical & Live Wedding Supportsupport@weds.toPriority escalation for active ceremonies & RSVP sync
Wedding Planners & Agency Wholesalepartners@weds.toVolume activation kits, designer bundles, agency pricing
Press, Media & Brand Collaborationspartners@weds.toEditorial features, press kits, and brand inquiries
Concierge Response Times
- Standard Inquiries: Typically responded to within 12 to 24 business hours.
- Active Ceremony Priority: Saturday & Sunday monitoring for couples celebrating their wedding day.
- Self-Service Guides: For instant answers, browse our Help & Support Center.
Send a message to our concierge
Fill out the form below and we will route your note directly to the appropriate team member.